Welcome to the world of Automobiles.
Aug. 12, 2014, 6:56 a.m. EDT
Consumer Reports finds problems with Tesla
‘Some issues you don’t expect from a $90,000 car’
Consumer Reports, the influential ratings magazine that takes no advertising, said its long-term ownership of the Tesla Model S electric car has been mostly positive, but the magazine had several reliability problems with the car, echoing a similar result from Edmunds.com.
“We’ve been letting a bunch of staff members drive it. It has been to Washington, D.C., twice. We’ve been using SuperChargers…everybody unanimously loves the car TSLA -0.06% ,” said Gabe Shenhar, program manager and senior auto testing engineer for the Yonkers, N.Y., magazine in an interview. “But there have been some issues you don’t expect from a $90,000 car.”
Among the issues were a creak from the vehicle’s passenger-side A-pillar, the beam that holds the windshield and roof in place. The car’s 17-inch display screen also stopped functioning, the car’s charger adapter broke and there were problems with the retractable door handle and the front trunk, or “fronk.”
Consumer Reports helped to launch the vehicle’s success. Its road test yielded a 99 out of 100, the highest score the magazine has ever given a car. That rating is on first impressions, not longer-term use. The company’s annual reliability survey, which comes out late in the year, gave a rank of “average” for the small number of users who rated the car in its first year on the market.
The long-term review won’t affect Consumer Reports’ earlier road test rating or purchase recommendation, he said. However, if the survey of customers finds a below-average reliability, the magazine will be forced to pull its recommendation, he said.